Floating Sauna Feasibility
Flowt wanted to create a unique wellness experience on Lake Wakatipu, but needed help turning a bold idea into a viable, scalable business. They faced challenges around pricing, permissions, guest experience, and launch strategy. We helped refine their business model and guided the creation of an unforgettable guest journey. As a result, Flowt is set to launch Queenstown’s first floating sauna — a beautifully designed, high-demand experience on it’s way to becoming a cornerstone of local wellness tourism.
Ropeway Business Development
Doppelmayr is a world leader in ropeway technology, with a growing presence in New Zealand. We worked with them to expand beyond traditional alpine markets and into urban and tourism applications. I support Doppelmayr’s business development efforts by identifying opportunities, engaging stakeholders, shaping project visions and aligning each opportunity with the company’s long-term goals. From early-stage urban gondola projects to tourism-focused installations, I help connect the dots between visionary infrastructure and local needs. The result is a growing pipeline of transformational projects that showcase what’s possible when world-class engineering meets strategic tourism thinking.
Mountain Biking Project Management
Skyline had an incredible opportunity to create a new mountain biking experience. How to execute this new product and integrate it with their existing business was a challenge. I stepped in to execute on this new department, creating the product structure, pricing strategies and refine the rider experience from arrival to trail. What started as a trial became a permanent part of the business with a world recognised bike park experience.
Experience Design for Real NZ
RealNZ wanted to elevate the emotional impact of their experiences — from cruises to wilderness lodges — but needed a clear framework to do it. I worked closely with their leadership team to map the customer journey, identify emotional peaks and gaps and align touchpoints with their brand promise. With a clear experience strategy in place, RealNZ now has actionable tools to enhance every product, deepen guest connection and stand apart in a competitive premium market.
Christchurch Adventure Park
Christchurch Adventure Park wanted to improve guest satisfaction and experience flow across their park but weren’t sure where to focus. I worked with their team to workshop new ideas, improve the experience and set new standards in service. The outcome was a set of recommendations and design improvements that gave the team clarity and direction — becoming an iconic destination in New Zealand
Progressive Agritourism
Piquet Hill Station saw an opportunity to create a premium walking experience on their breathtaking farmland, but they weren’t sure how to design and deliver a tourism product from scratch. I worked with them to turn their vision into a fully-formed experience — building out the guest journey, accommodation model, pricing, forecasting and staffing structure. Now, they have a ready-to-launch, high-value multi-day walking product designed to attract the right market and generate strong returns while preserving the land’s integrity.
